bitter sweet - the art of chocolates

Gesa Weitzenböck

Atelier & Shop: Hirschengasse 1
1060 Vienna

Phone: +43/664/8250763


UID: ATU 56852757

Terms & Conditions

1. General
The following Terms & Conditions apply to all contracts, shipments and other services. Any conditions set by contracting parties that are deviating from or are supplementary to these Terms & Conditions will not be accepted and shall not be binding. Special agreements require our express written consent.

2. Contract conlusion
You place a binding order of the listed items by clicking "Place order". After placing your order you will receive the acknowledgement of receipt on the next business day at the latest. The contract of purchase is concluded upon delivery of the products.

3. Access to the text of the contract
The text of the contract will be stored. You can access the General Terms & Conditions on this website at any time. Your specific order details are not accessible via the internet for security reasons.

4. Right of revocation & exchange
The products are made to order for the client. Therefore the revocation of an order is generally not possible. We cannot accept returned products since they are food products. However, we strive to satisfy our customers and are therefore more than willing to discuss and address any issues in cases of faulty delivery.

5. Warranty
Warranty is granted in accordance with statutory regulations. In case of a faulty delivery we try to replace or rectify your order. If the rectification or replacement order fails nevertheless, you can either return your ordered products and we will refund the amount of your purchase or you can keep the products and we reduce the purchase price. Product defects or missing yet warranted characteristics of the products shall be communicated without delay. Apparent deficiencies shall be communicated within six days after delivery together with any supporting documentation and/or product samples. In case of legitimate deficiencies we shall provide free replacements. Any warranty claims regarding direct or indirect consequential damages shall be excluded.

6. Delivery and payment
Delivery and payment options of this online store are explained in detail in the store's shopping cart. There are no minimum quantities for seasonal (Christmas) orders. We are happy to receive special/individual requests beyond our seasonal production cycle. Special/individual requests and subsequent orders may be subject to minimum quantities. In general, orders can be collected in Vienna's 5th or 6th district. Shipment of our products is not a standard delivery option. Individually customised shipping arrangements may incur additional charges. The costs for these shipping arrangements are calculated upon request on a case-by-case basis. Estimated delivery dates of our seasonal products are indicated on our website in the online shop section. Our products are ready for collection from this date onwards. Shipping dates for special orders are agreed upon on a case-by-case basis. Method of payment -in cash when you collect your order (bank transfer upon request). All prices are in euro. Deliveries are arranged and chosen by us. The risk of accidental destruction or production deteriation shall pass to the customer as soon as the goods leave our storage facilities.

7. Delivery times
Estimated delivery dates of our seasonal products are indicated on our website in the online shop section. Our products are ready for collection from this date onwards. Delivery dates of special orders are agreed upon individually.

8. Reservation of title
The goods remain the property of Pralinenschule until payment is made in full.

9. Privacy policy
We will use your data only for the purpose of processing your order. Any customer data will be stored and processed in compliance with the applicable provisions of the Federal Data Protection Law (BDSG) and the Teleservices Data Protection Act (TDDSG). You have the right to request free of charge information, correction, blocking or deletion of the stored data at all times. Please contact us directly or send us your request by post. We do not share your personal information, including your home address and e-mail address, with third parties without your express permission which may be withdrawn at any time, except as necessary for our service partners who may need the respective data to fulfil your order (e.g. the shipping company delivering your order or the bank processing your payment). In these cases the amount of transmitted data is limited to the necessary minimum. The cookies within our online shop will save the information about your personal data which can be retrieved on your next visit upon request. Data stored in a cookie make the repeated completion of forms obsolete. You can manage the acceptance of cookies from this website with your browser program and block these if necessary.

10. Court of Jurisdiction
Place of fulfillment and court of jurisdiction for both parties is Vienna if the customer is a merchant. Austrian law shall apply exclusively.


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